RETURNS & REFUNDS

I only accept returns if I’ve sent the wrong item by mistake (it happens—I’m human!). If that’s the case, get in touch and I’ll sort it out. If the pots have been used, I won’t be able to refund or exchange them, especially due to the nature of crackle glazes.

If your order hasn’t arrived a week after dispatch, please reach out right away. After 10 days, it becomes very difficult to trace or fix the issue. I ship a lot of parcels and can’t track each one individually, so I rely on customers to let me know if there’s an issue. I don’t offer full refunds for parcels reported missing more than a month after dispatch, as courier services typically won’t reimburse that late either.

SHOP UPDATES

I usually restock the shop in batches rather than on a set schedule. Updates are shared via Instagram. If you’re wondering when the next batch will drop, feel free to reach out.

I don’t sell outside of scheduled restocks, and if you visit my studio, please know that stock might not be available—often I’m preparing for future shop updates or exhibitions.

CARING FOR YOUR POTS

Crackle-glazed pieces naturally develop staining over time—it’s part of their character. My ceramics are made from high-fired stoneware, often rich in iron, which can make them more chip-prone compared to factory-made items. They’re designed for everyday use, but they do require a bit more care.

I recommend washing them by hand and avoiding highly staining foods or liquids. Try not to leave liquids sitting in them overnight. While they technically can go in the dishwasher or microwave, it’s better if they don’t. Treating them gently will help them last much longer.

If a product listing offers multiple quantities, each pot may vary slightly—that’s the beauty of handmade work. For one-off pieces, what you see in the photo is what you’ll receive.